Elder Care Management Helps a Family Navigate Difficult Decisions

A retired business man, community leader, husband, and father began experiencing complex symptoms, multiple hospitalizations, and courses of rehabilitation. He became frail and discouraged.

His wife and daughters talked with doctors, nurses, experts and specialists, making the best decisions they could. After a while the next steps were not clear.

They hired Golden Pond Elder Care Services to navigate the decisions facing them. Their dad’s health was failing. They didn’t know what to do next.

They were worried, overwhelmed, confused and exhausted. They needed help to do the very best and right things for dad.

Golden Pond was a strong and well-respected advocate for the client and the family with doctors, case managers and caregivers in the hospital, at rehab and at home. The care manager accompanied family members to meetings with the doctors and rehab team, made various arrangements, offered advice and provideds kind and compassionate support.

Here is how Nancy, one of his daughters, describes the elder care management services the family received:

“[Golden Pond] helped us realistically evaluate our situation, hone in on what was most important, identify options and make and execute a plan in which we all had great confidence.  We could breathe again.

[Golden Pond] took the time to talk with and understand us and then made wise and insightful recommendations that were just right for dad and for us.  Drawing on a vast network of connections and resources – and expertise as both a skilled care manager and nurse – Golden Pond helped us place dad in a truly excellent short-term rehab facility after a lengthy period of hospital stays and arranged for quality home care and therapy (and a fabulous doctor who made house calls!) afterwards.

The outstanding geriatric nurse care manager was always there for us in ways too many to count – as a terrific nurse, caring, knowledgeable and resourceful advisor and wonderful source of much-needed support.”